NOTICE: Temporary Service Delays 

November 18, 2025

Dear Business Partner,

We wanted to proactively inform you about an unexpected maintenance event that occurred in our data center last night, triggered by an Internet Service Provider (ISP) issue requiring immediate attention.

While our team is actively working with the vendor, the maintenance is still ongoing. Please be aware that you may experience temporary delays or intermittent disruptions in cargo availability processing throughout today as our systems stabilize.

We sincerely understand how critical timely cargo availability is to your business operations. Our top priority is to ensure all services return to normal as quickly as possible.

Our Commitment:
– Our team is closely monitoring system performance.
– We are committed to resolving this issue swiftly with our ISP vendor.

Please reach out to your local STG contact, if you have any questions.

Thank you for your understanding, continued patience, and trust as we manage this unexpected event.